Returns & Exchanges

Policies

RETURN POLICY FOR ONLINE PURCHASES:
It is our goal that you are completely satisfied with your purchase. If the item you purchased isn't what you were expecting or you have changed your mind, please send FULL PRICE items back within 14 days of date the item was received. 

ALL SALE AND DISCOUNTED ITEMS ARE FINAL SALE.

Shipping charges are non-refundable and return shipping charges are your responsibility. If you live locally, feel free to drop into any of our locations to complete your return. Please allow 3-5 days for return processing.

Any returns on orders that received Free Shipping will have Standard Shipping Fees deducted from their refund. 

The following items are final sale: seasonal/holiday items, intimates, bodysuits. 

Shoe Returns:
Shoes must be returned in their original shoe box and placed inside an additional protective shipping box. Damage to the shoe box will make the shoes ineligible for a return. Shoes must be UNWORN for a return or exchange to be processed. 

Returns by mail checklist:

  • Include a copy of your invoice or order confirmation inside your return package.
  • Items must be returned neatly packaged/folded, unworn/unwashed, and in re-sellable condition to receive a refund.
  • Please mail the merchandise back to us using any mailing service of your choice.
Returns by mail address:
Poppy & Stella
67 Mellor Ave
Catonsville, MD 21228


Exchanges by mail:
Please contact us for any exchanges so we can process them. If you are local, you can bring your item by any of our locations for an exchange within 21 days of date item was received. 
All return shipping costs are your responsibility, as well as any new shipping charges for the new item. 
 
RETURN POLICY FOR IN-STORE PURCHASES:

Full price merchandise may be returned for a full refund within 7 days of original purchase. Exchanges and returns for store credit may be made within 21 days of purchase. Proof of purchase must be provided. Merchandise must be unworn, unused and in original condition with all price tags intact. Shoes must be in their original packaging.

All holiday/seasonal items, intimates, and bodysuits are final sale.

All sale or discounted items are final sale.


SHIPPING OPTIONS:
We do not currently offer international shipping.
We offer free in-store pick up. You will receive an email when your order is ready for pick up. Your order will be ready for pickup in 1-3 business days.
$7 Flat rate shipping for orders under $100. Expect shipping to take 5-7 business days. If you need it faster, please select Rush Shipping. Order processing typically takes 1-3 business days. 
Free shipping on all orders over $100.
 
REWARDS:
Rewards can currently be redeemed in-store or online once you are logged into your account. Purchases with Rewards applied are not eligible for cash back returns, and are only eligible for store credit and exchanges.