Returns & Exchanges

Policies

RETURN POLICY FOR ONLINE PURCHASES:
It is our goal that you are completely satisfied with your purchase. If the item(s) you purchased isn't what you were expecting or you have changed your mind, please send FULL PRICE items back within 21 days of date item was received. ALL SALE ITEMS ARE FINAL SALE. Shipping charges are non-refundable and return shipping charges are your responsibility. If you live locally, feel free to drop into any of our locations to complete your return. Please allow 3-5 days for return processing.


Shoe Returns:
Shoes must be returned in their original shoe box and placed inside an additional protective shipping box. Damage to the shoe box will make the shoes ineligible for a return. Shoes must be UNWORN for a return or exchange to be processed. 


Returns by mail checklist:

  • Include a copy of your invoice or order confirmation inside your return package.
  • Items must be returned neatly packaged/folded, unworn/unwashed, and in re-sellable condition to receive a refund.
  • Please mail the merchandise back to us using any mailing service of your choice.

Returns by mail address:
Poppy & Stella
715 Frederick Road
Catonsville, MD 21228


Exchanges by mail:
Please contact us for any exchanges so we can process them. If you are local, you can bring your item by any of our locations for an exchange within 21 days of date item was received. 
All return shipping costs are your responsibility, as well as any new shipping charges for the new item. 
 
RETURN POLICY FOR IN-STORE PURCHASES:
Merchandise may be exchanged or returned for store credit only. We do not offer refunds.
Exchanges and returns must be made within 21 days of purchase. Original receipt must be present.
Merchandise for return or exchange must be unworn, unused and in original condition with all price tags intact. Shoes must be in their original packaging.
 
SHIPPING OPTIONS:
We do not currently offer international shipping.
We offer free in-store pick up. You will receive an email when your order is ready for pick up. Your order will be ready for pickup in 1-3 business days.
$7 Flat rate shipping for orders under $25. Expect shipping to take 5-7 business days. If you need it faster, please select Rush Shipping. 
Free shipping on all orders over $25.
 
REWARDS:
Rewards can currently only be redeemed in-store or over the phone. To earn rewards for your online purchases, please email a copy of your receipt to rewards@poppyandstella.com. Please allow 5-7 business days for the purchase to reflect in your account.